Shipping Policy

Last Updated: October 2026

At Teehubi (accessible via https://teehubi.com), this page explains how an order gets from our shelf to your door: where we ship, what it costs, when an order starts moving, how long it takes, and what we do when a parcel is late, lost, or damaged.

A henley is a small, light parcel, which keeps shipping simple, but simple is not the same as unimportant. Knowing the day your order leaves and the day it should arrive is the difference between a shirt that turns up when you wanted it and one you are still waiting on.

By placing an order, you agree to the terms below. If a shipping question is not answered here, email us at [email protected] and we will be glad to help.

Shipping at a Glance

Where We Ship

We ship to street addresses in the United States. We do not ship to P.O. Boxes, APO or FPO addresses, or US territories at this time. If your address falls just outside one of these, write to us anyway and we will tell you what we can do before you place the order.

Flat Rate, No Surcharges

Every order ships for $4.95, whether it holds one henley or several. There is no weight surcharge, no remote-area surcharge, and no handling fee added at checkout. The total you see before you pay is the total you pay.

Order Cutoff

Orders placed by 5:00 PM EST, Monday – Friday begin processing the same business day. An order placed after the cutoff, on a closed day, or on a federal holiday begins processing on the next business day. The cutoff follows our support hours, so the day your order starts moving is a day someone is here to pack it.

Processing and Handling

Processing takes 1 to 3 business days. Business days are the days we are open, Monday through Friday, excluding federal holidays. During processing, your henley is picked, checked once more, buttoned at the placket, folded, and packed. You will receive a shipping confirmation the moment it leaves.

Transit and Total Delivery Time

Once dispatched, transit takes 5 to 7 business days depending on where in the country you are. Counting handling and transit together, most orders arrive within 6 to 10 business days of being placed. These are estimates rather than guarantees, and the section on delays below explains what we do when a parcel runs behind.

Carriers

We ship with USPS, UPS, and FedEx. The carrier is chosen per order based on your address and the service that will get the parcel to you soonest, so we cannot promise a specific carrier in advance.

Tracking

A tracking number is emailed to you as soon as the parcel is scanned by the carrier. You can follow it on our Order Tracking page or on the carrier's own site. Tracking can take up to 24 hours after the first scan to show movement.

Split Shipments

If part of an order is ready before the rest, we may send it ahead rather than hold everything back. You pay the flat rate once, and each parcel gets its own tracking number.

Address Accuracy

Please check your shipping address before you confirm the order. If you spot a mistake afterward, email us right away with your order number and the corrected address. Before dispatch, we simply update the order. Once it has shipped, write to us anyway and we will contact the carrier on your behalf to redirect the parcel where that service allows it.

Undeliverable or Returned Parcels

A parcel can come back to us if the address was incomplete or the carrier could not deliver it. When that happens we email you first. You can choose to have it resent to a corrected address at no extra shipping cost, or receive a refund of the purchase price.

Lost or Stolen Parcels

If tracking has stopped moving for more than 5 business days, or shows delivered but nothing has arrived, email us with your order number. We open the carrier trace ourselves, keep you updated while it runs, and replace or refund a confirmed loss. You do not have to deal with the carrier on your own.

Damaged Parcels

If your henley arrives damaged, email us within 7 days of delivery with your order number and a photo of the item and the packaging. We will send a replacement or a full refund including the original shipping. In most cases there is no need to send the damaged item back. When we do need it, a prepaid return label is emailed within 1 business day.

Delays

Weather, carrier volume, and holiday periods can slow a parcel down. If we see a delay in tracking, we email you before you have to ask. If the wait becomes longer than you want, you can still cancel: refuse delivery when the parcel arrives, or email us for a prepaid return label, and the order is refunded in full once it is on its way back.

Holiday Schedule

We do not process orders on federal holidays. An order placed on a holiday begins processing on the next business day, and the cutoff rule above applies to that day.

Returns and Cancellations

Returns are covered under our Return & Refund Policy and order changes under our Cancel & Change Order Policy. Both pages carry their own timelines so this page stays about shipping.

Changes to This Policy

We may update this policy as carriers and services change. The date at the top of the page shows the most recent revision, and the version in effect when you placed your order applies to that order.

Shipping Questions

Anything about a parcel, from a tracking number that has not moved to an address that needs fixing, can come to the address below.

Thank you for shopping with us, and for keeping a good henley within reach.