Cancel & Change Order Policy

Last Updated: October 2026

At Teehubi (accessible via https://teehubi.com), this page explains how to cancel an order, how to change one, and what happens when an order has already left on its way to you.

Picking the wrong sleeve length or the wrong size for a henley is easy to do from a screen, and so is changing your mind an hour later. We would rather fix the order than ship a shirt you no longer want.

By placing an order, you agree to the terms below. If a change you need is not covered here, email us at [email protected] and we will be glad to help.

Cancellations and Changes at a Glance

Canceling Within 24 Hours

Email us within 24 hours of placing the order with your order number and the word cancel. No reason is needed. The order is canceled and the full amount, including the original shipping charge, is refunded to the payment method you used.

Changing an Order Within 24 Hours

Within the same 24 hours you can change the shipping address, swap the item for a different size, sleeve length, or color, or change the quantity. Email us the order number and the change you want. If the new item costs more, we send a secure payment request for the difference. If it costs less, we refund the difference to your original payment method.

If It Has Not Left the Shop

The 24-hour window is a promise, not a limit. If you write to us after it has passed and the order has not left the shop yet, we will still cancel it or change it. The only orders we cannot stop are the ones already in a carrier's hands.

After Dispatch

Once an order has shipped, you can still cancel it. Either refuse delivery when the parcel arrives, so the carrier brings it back to us, or accept it and email us for a prepaid return label, which we send within 1 business day. The order is refunded in full once the parcel is on its way back.

Orders We Cannot Cancel

• Items marked as final sale, once processing has begun.
• Orders that have already been assigned a tracking number (use the after-dispatch route above instead).
• Special order items once the supplier order has been placed.
• Customized items once the alteration has begun.

If your situation falls just outside one of these, write to us anyway.

Address Corrections

A wrong apartment number or a missing street direction is the most common change we see. Email us the corrected address as soon as you notice. Before dispatch we update the order. After dispatch, write to us anyway and we will contact the carrier on your behalf and ask for a redirect where that service offers one.

Cancellations We Initiate

Occasionally we have to cancel an order ourselves, for example when an item sells out between your order and our next stock check, or when a payment cannot be verified. When that happens we email you first, explain why, and refund the full amount including shipping without being asked.

Refunds on Canceled Orders

A canceled order is refunded to the original payment method. The timing of refunds, including how long your bank may take to post one, is set out in our Return & Refund Policy.

Cancellation Questions

If you are not sure whether an order can still be changed, email the address below and we will check it for you.

Thank you for shopping with us, and for keeping a good henley within reach.