Return & Refund Policy

Last Updated: October 2026

At Teehubi (accessible via https://teehubi.com), we want the henley that arrives to be the one you keep. If it is not, this page explains how a return works from the first email to the refund landing in your account.

The headline numbers are these: 30 days from delivery to start a return, a prepaid return label emailed within 1 business day of your request, a refund completed within 7 business days of the item reaching us, and no fees of any kind.

By placing an order, you agree to the terms below. If anything about your situation is not covered here, email us at [email protected] before you send anything back and we will work it out with you.

1. Key Policy Framework and Timelines

2. What This Policy Covers

This policy covers every henley sold at https://teehubi.com, whether the return is for a defect or simply because the shirt is not right for you. Returns are made by mail using the label we send, and refunds are issued in USD to the original payment method.

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

3. Return Eligibility Criteria

• Time limit: You have 30 days from the delivery date to email us and start the return.
• Item condition: The henley is unworn and unwashed, with no marks, odors, or stretched buttonholes.
• Packaging and tags: Tags are still attached and the shirt comes back in its original packaging where possible.
• Proof of purchase: Your order number or the order confirmation email is all we need.

Trying a henley on at home, buttoning and unbuttoning the placket, and checking the sleeve length in a mirror are all fine. A shirt that has been tried on and put back in its packaging is still returnable.

4. How to Start a Return

1. Email [email protected] within 30 days of delivery with your order number and the item you want to return. A reason helps us decide what to stock next, but you do not have to justify the return to us.
2. Within 1 business day we email you a prepaid return label and a short set of packing instructions.
3. Pack the henley with its tags, attach the label, and drop the parcel at any location for the carrier named on the label.
4. Keep the drop-off receipt until the refund arrives, and watch for our email when the parcel reaches us.

No printer? Tell us in your email and we will send the label in a format the carrier can scan from a mobile screen at the counter.

5. Return Address

Returns go to the address below. Please use the label we send rather than writing the address by hand, since the label carries the tracking that protects your refund.

6. Refund Processing and the 7 Business Days Commitment

When your parcel arrives, we inspect it within 1 to 3 business days and email you the outcome either way. If the return is approved, customers can expect their refund to be completed within 7 business days from the date we receive the returned item. The refund goes to the payment method used at checkout.

Once we issue the refund, your bank or card issuer may take a further 2 to 5 business days to post it to your statement. If 10 business days pass after our refund confirmation and nothing has appeared, email us and we will chase it with the processor on your behalf.

7. No Fees, in Any Form

• No restocking fee: We do not deduct anything for putting a returned henley back into stock.
• No processing fee: There is no charge for handling, inspecting, or issuing the refund.
• No out-of-pocket shipping: The return label is prepaid, so sending the shirt back costs you nothing.
• Full purchase price refunded: The full purchase price of the item is refunded.

When the return is because of our mistake or a defect, the original shipping charge is refunded as well. On a change-of-mind return, the original shipping charge is retained.

8. Damaged, Defective, or Incorrect Items

If a henley arrives damaged, with a fault, or is not the item you ordered, email us within 7 days of delivery with your order number and a photo. These cases go to the front of our queue. You choose a replacement or a full refund including the original shipping. In most cases there is no need to send the item back. When we do need it, a prepaid return label is emailed within 1 business day.

9. Exchanges

The fastest way to get a different size or sleeve length is to return the original for a refund and place a new order right away, so the replacement ships without waiting for the return to arrive. If you would rather do a direct exchange, email us and we will arrange it, with shipping free in both directions. If the item you want is out of stock, we tell you before anything ships and refund the original instead.

10. When Returns Are Not Accepted

• Items returned more than 30 days after delivery.
• Items that have been worn, washed, or altered.
• Items without their tags or original packaging.
• Items without proof of purchase.
• Items marked as final sale or clearance at the time of purchase.
• Gift cards and promotional free items.
• Special order items, unless defective, damaged or incorrect on arrival.
• Customized items, unless defective, damaged or incorrect on arrival.

If your situation falls just outside one of these, write to us anyway.

11. Summary of the Return Lifecycle

12. Return Questions

Before you send anything back, or at any point while a refund is on its way, the address below is the place to ask.

Thank you for shopping with us, and for keeping a good henley within reach.